Privacy Policy & Media Terms

1. Information We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number

• Business name

• ABN and business details

• Postal or trading address

• Social media handles

• Website details

• Stallholder application information

• Booking and event registration details

• Payment and invoicing details

• Photographs and video footage captured at events

• Correspondence and enquiries

• Website usage data (cookies, analytics, IP address)

2. How We Collect Information

We collect information when you:

• Apply to be a stallholder or vendor

• Register or book for an event

• Attend our markets or events

• Contact us via email, website, phone, or social media

• Subscribe to marketing communications

• Make payments or receive invoices

• Interact with our website or digital platforms

• Are captured in public photography or video at events

3. Why We Collect Your Information

We collect and use your information to:

• Manage stallholder applications and event participation

• Operate, organise, and promote markets and events

• Communicate with vendors, performers, and attendees

• Process payments and manage invoicing

• Provide customer support and respond to enquiries

• Send marketing, updates, and event information (where consented)

• Improve our services and event experiences

• Comply with legal and regulatory obligations

• Promote events through marketing, photography, and video content

4. Legal Basis & Consent (Australia)

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By engaging with our services, you consent to the collection and use of your information as outlined in this Policy.

5. Disclosure of Personal Information

We do not sell personal information.

We may share your information with:

• Payment processors and banking providers

• Email marketing platforms

• Website hosting and IT service providers

• Event contractors and staff

• Professional advisors (legal, accounting, insurance)

• Government authorities where required by law

All third parties are expected to handle your data securely and lawfully.

6. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted electronically.

7. Cookies & Website Analytics

Our website uses cookies and analytics tools to:

• Improve user experience

• Track website performance

• Understand visitor behaviour

Cookies are small text files stored on your device when you visit a website. They allow certain features to work properly, remember your preferences, and help us improve our website over time.

You may disable cookies in your browser settings, but some features may not function properly.

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By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

8. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond in accordance with applicable law.

9. Marketing Communications

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

10. Third-Party Websites

Our website and social media may contain links to third-party platforms. We are not responsible for the privacy practices of those websites.

11. Children

We do not knowingly collect personal information from children without appropriate consent where required. Markets are public spaces and children may be present under supervision of guardians.

12. Photography, Video, Social Media & Content Rights

Our markets and events are public spaces and may be recorded for promotional and operational purposes.

12.1 Photography & Recording

We, our contractors, media partners, stallholders, and members of the public may take photographs, video, and audio recordings during events.

You acknowledge that you may appear in such content incidentally or intentionally.

12.2 Use of Content

We may use, reproduce, edit, publish, and distribute images, video, and audio recordings that include attendees, stallholders, performers, products, and event activities for:

• Marketing and advertising

• Social media (including Facebook, Instagram, TikTok and similar platforms)

• Website content

• Promotional materials

• Press and media coverage

• Future event promotion

This use may occur indefinitely unless otherwise agreed in writing.

12.3 Consent by Attendance

By attending, trading at, performing at, or participating in our events, you provide consent for the above uses.

If you do not wish to appear in promotional content, you must notify us before or during the event. We will take reasonable steps to accommodate your request, however we cannot guarantee exclusion from crowd, background, or incidental footage.

12.4 Content You Share With Us

If you tag, mention, submit, or share content with us (including photos, videos, testimonials, or posts), you confirm that:

You own the content or have permission from the rights holder
You grant us a non-exclusive, royalty-free, worldwide licence to use, repost, edit, and share that content for promotional purposes across any platform

12.5 Public Sharing & Third Parties

We are not responsible for content captured and shared by members of the public, stallholders, or third parties at our events or on social media.

12.6 Social Media Interaction

By engaging with our social media accounts, you agree that we may reshare, comment on, or feature your content where appropriate.

13. Data Retention

We retain personal information only for as long as necessary to:

• Operate our business

• Meet legal obligations

• Resolve disputes

• Maintain financial and tax records

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

15. ​Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact the Markets & Events Operator using the contact form or at nicole.obrien2018@icloud.com.